Refund Policy
How refunds work at Postmarkr
Last updated: August 28, 2026
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We want you to be happy with every piece of mail. Here's how refunds work. For more details, see our Terms of Service or check the FAQ.
Before Payment
Before payment, you can cancel a Draft or Pending Payment mail piece in your dashboard. Because payment has not completed, no refund is needed.
After Payment
After payment, dashboard cancellation is unavailable. Contact support as soon as possible if you need us to try to stop your mail. Cancellation is not guaranteed once the mail is queued or accepted for production.
After Printing
Once printing has started, refunds are available only for:
- Quality issues on our part (poor print quality, wrong document printed)
- Mail confirmed lost by USPS (tracking shows lost, not just delayed)
- An error made by us during processing
Not Eligible for Refund
Refunds are not available for:
- Incorrect or incomplete addresses you provided
- Mail returned as undeliverable because of an incorrect or incomplete address is not eligible for a refund or free resend.
- USPS delivery delays (we'll help investigate, but delays are not refundable)
- Change of mind after printing has started
How to Request a Refund
Before payment: Cancel a Draft or Pending Payment mail piece in your dashboard.
After payment: Email hello@postmarkr.com as soon as possible with your mail piece ID. We may be unable to stop mail that has entered production.
Refund Processing
If Postmarkr confirms and issues a refund, it returns to your original payment method. Your bank may take 5–10 business days to post it.
Contact Us
Questions? Email hello@postmarkr.com or visit our Contact Page.